Saudi Gazette Report

RIYADH — In line with the tremendous efforts and precautionary measures taken by the Kingdom of Saudi Arabia to control and combat the spread of the new coronavirus (COVID19) in the Kingdom, Avaya, the contact center and collaboration solutions provider to government and private sector organizations, has confirmed that the company is working in close collaboration with its Saudi partners on smart remote/home agent solutions.

Zouheir Diab, the managing director of Avaya in Saudi Arabia, commended the Saudi government for once again showing leadership in utilizing technology to ensure that vital citizen and customer support services remain unimpacted during the effort to contain and control the spread of COVID-19.

“Given the concerns around the continued spread of the virus, Saudi Arabia is rightly making the health and safety of employees the top priority. At the same time, as a key technology partner to several public and private entities, Avaya is seeing a tremendous effort and investment being made into mitigating any potential impact on customer service. The contact centers that these agencies have invested in over the years are truly cutting edge, and already incorporate all the features needed to empower a remote workforce,” stated Diab.

He also noted that Avaya has put a customer crisis team in place to work with public and private sector customers in the GCC to manage this crisis. In addition to its contact center technologies, Avaya is also working with several private sector companies to deploy its cloud-based collaboration and communications solution. This application incorporates video conferencing, messaging and file sharing, thus delivering key features needed by employees to work remotely.