NAJM Insurance Services, the leading traffic support service provider in the Kingdom, announced that it will further extend its working hours within the major cities to be from 9:00 am to 9:00 pm. This includes its branches in Jeddah, Dammam and the recently launched northern Riyadh branch “Al-Lo’lo’a Centre”.

Ibrahim Al-Mahboob, Acting CEO of Najm, said this step is part of the company’s strategy to increase and enhance the efficiency of customer service across its centers. He added “extending working hours at our main centers gives our customers more flexibility to benefit from our services in case they couldn’t access them during the regular working hours”. The services that will be provided during the extended working hours include claims, notices, addition of damage, and objections. This will make it easier for customers to process their communications and help them get their compensation in the shortest possible time.

Najm stressed its enthusiasm to provide customer satisfaction and improve the level of service provided. Najm constantly strives to meet all their customers’ requirements either through the introduction of proactive solutions that correspond to their needs, or through direct communication, which includes the 247 communication service to receive accidents reports via the unified call center, in addition to the services available through Najm website (www.najm.sa). — SG