JEDDAH — The General Authority of Civil Aviation (GACA) approved the “distinguished employee” award program for airport employees around the Kingdom. The program is designed to detect individual’s talent in each sector and reward them for their efforts to ensure the development and application of the spirit of excellence and fair competition among all civil servants at various levels.
Naim Shabana, Assistant to the President for Central Services said applying the program came out of the focus put on GACA strategies that hold customer service among its top priorities in an effort to deliver the point to all its staff the context of the ongoing efforts by the civil aviation authority to improve the performance of the airport staff. This is one of GACA’s efforts of developing in the field of Human Resources, administrative management and benefiting from successful experience.
Shabana praised the significant role played by Eng. Tariq Abadduljabar, Assistant to the President for Airports for his sizable contribution to the success of the program. This is through the attention given to the human elements and its role in the development of the country, and his relentless support for the staff to carry out the duties required by their job functions, especially in light of GACA keenness on achieving quality and excellence standards in all sectors.
On the targets of the program, Shabana explained that the program intended to explore individual talents in the sector and reward them for their efforts to ensure the development and application of the spirit of excellence and fair competition among all civil servants at various levels.
An evaluation form was set up that includes evaluation criteria for all the potential candidates assigned by their managers, weighing on the talent between each nominated candidate and choosing the best ones to be financially rewarded.
He pointed out that the launch of the program coincides with the trend GACA is taken toward privatization, highlighting the concept of customer service to be an essential and strategic focus of all the departments and airports objectives.
He added that the program is intended to bring out individual talent and fair competition among staff and to create an atmosphere of adherence to customer service in all of our airports. It’s a way of pinpointing those traits that can be identified and rewarded.
It should be noted that the program in its first edition covers airport sector employees, whether working at the Kingdom domestic airports, or the sectors assigned to it. A feasibility study will be made to measure it effectiveness to the rest of GACA’s sectors.
The program is applicable through a procedure of which an evaluation form was set up to determine the nominated candidate, the employees shall be evaluated by their mangers and their names shall be submitted to figure out the winning individuals and reward them accordingly. The monetary amount for the bonus has been established.
A committee was formed from several departments for the evaluation procedures and the selection of the candidate, chaired by representative of airport sector and with the participation of the human resources to ensure that all the program’s objectives were met. — SG
