RIYADH — The Minister of Labor responded to 61 video calls from clients and dealt with their issues personally. A source from the Ministry of Labor said the ministry has offered a new service which enables clients to directly call the head office of the ministry and sometimes speak to the minister directly. “The ministry received a total of 569 requests for video calls from all over the Kingdom; 61 of them were forwarded to Minister of Labor Mufrij Al-Haqbani. Most of the requests, 190, came from Riyadh,” said the source. About 160 requests also came from Makkah. “The Eastern Province had 95 requests. Depending on the request itself, some requests were dealt with by the labor director of the province, some requests were dealt with by the deputy minister and some requests had to go to the minister directly,” said the source. He also said the ministry has 60 offices in the various provinces. “The service was offered to facilitate the contact between the clients and the ministry and to deal with complaints and suggestions more quickly. The ministry still has other outlets that clients can use to contact the ministry,” said the source. The ministry’s customer service center landline is 19911. Clients can also reach the ministry through its Twitter account @mol_care or through its website www.mol.gov.sa.
