RIYADH - The Wave, Muscat has been accorded the ISO 9001:2008 certification for excellence in customer service making the company the first property developer in Oman, to win ISO accreditation for adherence to high quality management systems in customer services.
The Lead Auditor said “the company has a well documented Quality Management System in place that addresses the new standard ISO 9001:2008. The processes used by the pre and post completion teams in the customer service department at The Wave, Muscat are used to deliver a unique experience to the customer.
A truly dedicated experience is put into place from a committed team, who continue to service the customer’s needs for a year after they move into their luxury home. The customer service team ensures that the customer is kept informed at every stage in the development of their property, from the choice of fittings, to the reviewing of the bare shell of the building and finally checking the final build quality and finish prior to the owner taking over the property.
Abdulla Al-Shidi, deputy CEO, The Wave, Muscat, said “this ISO accreditation is a further boost to our efforts to provide our customers with a memorable experience when they move into their homes at The Wave, Muscat.”
Occomore, senior customer service manager of The Wave, Muscat received the ISO 9001:2008 certification from Anderson of Eagle Certification Ltd the international certification body that benchmarks the effectiveness of the management processes and procedures of companies against standards set by the International Standard Organization.