Saudi Gazette report

RIYADH — Several shortcomings at King Abdulaziz International Airport (KAIA) in Jeddah have led to the piling up of luggage and crowding of passengers, Saudi Press Agency (SPA) quoted Chairman of the General Authority of Civil Aviation (GACA) Abdulhakeem Bin Muhammad Al-Tamimi as saying after an inspection tour on Saturday.

GACA will set up an administrative unit to deal with these issues, he said.

Al-Tamimi said that he noticed shortcomings in the quality of services due to several factors. These include the airport’s infrastructure and poor coordination among the authorities at the airport.

He said there are over 27 government and security authorities apart from companies providing services. GACA carries out a major role in the coordination of these efforts.

Al-Tamimi said: “During the visits and inspection tours of the airport terminals during the past few days, a number of shortcomings in the services were detected. Hence, a comprehensive study will be conducted to improve the services provided to passengers.

“An administrative unit linked to GACA will be set up. Its main goal will be to monitor the quality of services, raise the level of coordination and lay down the necessary regulations and administrative procedures for providing these services.”

GACA chief expressed optimism that all these problems will be solved before the inauguration of the new airport.

He stressed GACA’s keenness to improve travel experience and develop the air transport industry in the Kingdom in line with the directives of the Kingdom’s leadership.